Terms & Conditions
Legal Business Name: Matching Tea Limited
- About Us
You can contact us at:
Email: [email protected]
Phone: 083 082 6237
- Products
We sell tea and related products for personal consumption.
All products are subject to availability.
Product images are for illustration purposes only.
Due to the nature of tea, flavour, aroma, and colour may vary by batch.
We reserve the right to discontinue products at any time.
- Pricing & Payment
All prices are listed in Euro (€).
Prices include VAT where applicable. Delivery charges are displayed at checkout.
We reserve the right to correct pricing errors.
- Orders
When you place an order:
You will receive an order confirmation email. A contract is formed only when we dispatch the goods.
We may refuse or cancel orders in case of stock errors, pricing errors, or suspected fraud.
You are responsible for ensuring your delivery details are correct.
- Delivery
Delivery timeframes are estimates only.
Risk passes to you upon delivery.
For international orders, you are responsible for customs duties and taxes.
If goods arrive damaged, notify us within 48 hours of receipt.
- Your Consumer Rights (Ireland & EU)
Under Irish and EU consumer law:
Goods must be as described, fit for purpose, and of satisfactory quality. You are entitled to remedies if goods are faulty.
For online sales, you have a 14-day cooling-off period from the day you receive your goods under EU distance selling rules.
However:
This right does not apply to sealed food products that have been opened for hygiene reasons.
For returns, contact us at [email protected]
Refunds will be processed within 14 days of receiving returned goods.
- Returns Policy
Unopened tea products may be returned within 14 days.
Opened consumable products cannot be returned unless faulty.
Return shipping costs are the customer’s responsibility unless goods are faulty.
If goods are faulty, we will offer replacement or refund in accordance with Irish law.
- Allergens & Health Disclaimer
Our teas may contain caffeine unless stated otherwise.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
If you are pregnant, nursing, or have a medical condition, consult your healthcare provider before consuming herbal teas.
- Intellectual Property
All content on our website, including logos, product descriptions, branding, and images, is the property of Matching Tea Limited and may not be reproduced without permission.
- Limitation of Liability
To the extent permitted by law:
We are not liable for indirect or consequential losses.
Our total liability shall not exceed the value of the order placed.
- Privacy
We process personal data in accordance with our Privacy Policy and the General Data Protection Regulation.
Please see our Privacy Policy for full details.
- Governing Law
Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
Privacy Notice (GDPR – Ireland)
Last updated: February 2026
1. Who We Are (Data Controller)
Matching Tea operates the website matchingtea.com
Data Controller:
Matching Tea Limited
Email: [email protected]
If you have questions about this notice or your personal data, contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly
Name
Email address
Phone number
Billing and delivery address
Order details
Account login details (if applicable)
Messages you send us
Information collected automatically
IP address
Device and browser information
Website usage data (analytics cookies)
Payment information
Payments are processed securely by our payment provider. We do not store full card details.
3. How We Use Your Personal Data
We only use your data where we have a lawful basis under GDPR.
Purpose, lawful basis, process and deliver your matcha orders, contract, customer support, legitimate interests, send service emails (order updates), contract, marketing emails (if opted in), consent, improve website performance, legitimate interests / consent (cookies), prevent fraud and legitimate interests.
We will not use your data for purposes incompatible with those listed above.
4. Marketing Communications
If you opt in, we may send you emails about:
New matcha products, special offers and educational content.
You can withdraw consent at any time by:
Clicking “unsubscribe” in emails
Contacting us at [email protected]
Withdrawal of consent does not affect prior lawful processing.
5. Cookies and Tracking
Our website uses cookies and similar technologies.
We use:
Essential cookies – required for site functionality
Analytics cookies – to understand site usage
Marketing cookies – only with your consent
You can manage cookie preferences through our cookie banner.
6. Who We Share Your Data With
We only share data where necessary, including:
Payment processors, delivery couriers, website hosting providers, email marketing platforms and analytics providers.
All processors are required to protect your data under GDPR-compliant agreements.
We do not sell your personal data.
7. International Transfers
Some service providers may process data outside the EEA.
Where this occurs, we ensure appropriate safeguards such as:
EU Standard Contractual Clauses, adequacy decisions and equivalent legal protections.
8. How Long We Keep Your Data
We retain personal data only as long as necessary:
Orders & invoices: 6 years (Irish tax law)
Customer accounts: until deletion or inactivity period
Marketing consent: until withdrawn
After this, data is securely deleted or anonymised.
9. Your GDPR Rights
Under GDPR, you have the right to:
Access your personal data, correct inaccurate data, erase your data (“right to be forgotten”), restrict processing, data portability, object to processing and withdraw consent at any time.
To exercise your rights, email: [email protected]
10. Complaints
If you are unhappy with how we handle your data, you can contact the Irish supervisory authority:
Data Protection Commission (Ireland)
You also have the right to seek a judicial remedy.
11. Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be posted on this page.